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Position: Customer Service Representative
Location: Humble, Texas
Department: Customer Service

About Us:
The SK AeroSafety Group is a worldwide leader in the OEM specific service of aviation safety equipment with facilities and customers across North America, Europe, Asia, and Australia. This position allows for personal & professional growth with a strong company that has staked out a formidable and substantial position in a competitive market.

SafeTech USA is a trusted leader in aircraft safety and maintenance services. As part of the SK AeroSafety Group, we specialize in the inspection, repair, and overhaul of critical aviation safety components including fire suppression systems, oxygen assemblies, and emergency evacuation equipment. Our commitment is to deliver exceptional service and uncompromising quality to ensure aviation safety at the highest level.

SafeTech USA operates across the USA through a network of regional support centers located in Los Angeles, Phoenix, Dallas, Houston, Indianapolis, Atlanta, Savannah, and Miami.

We are currently seeking a Customer Service Representative to join the Customer Service team at our location in Humble, TX.

Position Purpose:
The Customer Service Representative will perform daily functions, tasks and services to support effective and efficient operations of the organization's Customer Service Department.

These tasks will include providing customer support services to vendors, customers and operations teams by delivering timely and accurate reporting on work orders and providing status updates on customer account activity. This position requires an individual who is detail oriented with a strong work ethic, attention to detail and the ability to work independently.

Supervisory Responsibilities: None

Duties/Responsibilities:

Develop strong relationships with customers and internal operations team members.
Analyze and update data to Quantum software to provide timely repair order statuses to customers.
Understand he requirements and details of component repair requirements for each customer.
Review and ensure accuracy of all data relative to component Work in Process.
Collect data from Operations and Sales to prepare RFQs and Quotes with accuracy in a timely manner.
Capture data to be used by management to analyze and identify trends and performance gaps.
Answer customer inquiries in a timely manner about order status, cost proposals, account balances and all customer information.
Provide daily written updates on customer interaction to the management team.
Assist as needed with administrative duties and answering phones.
Perform tasks in accordance with quality and regulatory requirements.
Adhere to security and safety policies.

Required Skills/Abilities:

Proficient with Word, Excel & PowerPoint and ERP systems.
Ability to learn & use Quantum and Aeroxchange purchasing portal.
Large key account experience in a related component repair or manufacturing industry.
Ability to communicate at all levels internally and external to the company.
Exhibit proficiency to multitask and follow through on all assignments through completion of tasks.

Education and Experience:

High School graduate or GED required.
Minimum of two years of relevant experience in large commercial account customer service environment.
Must have strong communication skills and be proficient with computer systems.
Must be able to analyze data and interpret financial pricing information for quoting purposes.
Ability to interface with management team, sales and operations.
Ability to communicate with Customers in a positive manner and provide timely updates on order status.
Must possess very strong organizational skills and attention to detail.
Must be self-motivated and can work independently in a fast-paced environment.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift to 15 pounds at times.

The SK AeroSafety Group is a worldwide leader in the OEM specific service of aviation safety equipment with facilities and customers across North America, Europe, Asia, and Australia. This position allows for personal & professional growth with a strong company that has staked out a formidable and substantial position in a competitive market.

SafeTech USA, SEMCO Aerospace, and FireTec Aero Systems, are part of the SK AeroSafety Group and operates across the USA through a network of regional support centers located in Dallas, Houston, Atlanta, Indianapolis, Savannah, Miami, Phoenix and Los Angeles.

Historically, SK AeroSafety has developed strong relationships with original equipment manufacturers, as well as after-market parts and service establishments, to provide the most complete, accurate, cost effective and timely service available in the industry.

What We Offer:

Competitive pay (based on experience).
Monthly bonus eligibility. up to $270/month.
Ongoing training and certification programs.
Medical, dental, vision insurance and other cafeteria plan options.
Life insurance coverage.
Paid holidays and vacation. (2 weeks' vacation, 9 paid holidays and 5 additional PTO days).
401(k) with company match.
Employee perks and discount programs.

Apply Today:
To apply or learn more, contact Nancy Andersen at:
nancy.andersen@skaerosafetygroup.com
Visit: www.skaerosafetygroup.com

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